Refund & Returns Policy
Our policy on refunds, returns, and exchanges for hardware and software purchases.
1. Return Eligibility
Physical hardware items may be returned within 14 days of delivery. To be eligible for a return, the item must be unused, in its original packaging, and in the same condition that you received it. Software licenses and digital downloads are generally non-refundable once activated or downloaded.
2. Process for Returns
To initiate a return, please contact our support team at optimum.systems.ng@gmail.com with your order number and reason for return. Do not send your purchase back to the manufacturer unless instructed otherwise.
3. Refunds
Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a certain amount of days.
4. Damaged or Defective Items
If you receive an item that is defective or damaged, please notify us immediately upon receipt. We will arrange for an exchange or a full refund, including return shipping costs.
5. Contact
For any questions regarding your refund or return, please reach out to us:
optimum.systems.ng@gmail.com